Hi all,

I just thought I'd share this with you - I'm currently booked into a QF flight from Sydney to Tokyo in Y+ which I want to change into a JL flight in J.

My understanding would be that this would be subject to ticket reissue, i.e. 100 USD per ticket.

AM have told me that while they used to do this for non-CX award bookings, now they can't and the ticket must be cancelled, refunded and then a new booking made, i.e. 120 USD. The reason they said was that partner airlines are not happy with them reissuing tickets.

Their terms and conditions on this haven't changed, as far as I can see it should be 100 USD for ticket reissuance, regardless of what partner airlines say, the T&Cs are what we have agreed to and any issue they have with partner airlines is their problem not mine.

Has anyone else encountered this recently? Or is this a hang up and try again scenario?