Originally Posted by Kongpetch

I WASTED so much time with the online staff. In short, I'm planning my trip to Osaka with my friends and one of them will have his wife and daughter traveling with him too...

So I was requesting a room which allows the third person (a four years old girl). The online staff said none of the room with king bed at this hotel allows third person... even a 'one bedroom premium suite' or 'one bedroom residence'. The hotel allows extra bed in some of the room type but not the third person DUE TO THE FIRE CODE RULES which does not make much sense to me...

So I called InterCon Osaka directly (not the IHG reservation free line) to ask. The staff solved my problem in a minute. She said the hotel allows third person in any room... so now i'm ready to book my room.

I booked a '2 Bedroom Superior Residence' at hotel official website IHG.com for 2 nights at total rate of 137,700JPY, non-refundable, without breakfast. the hotel website offer 'BEST RARE GUARANTEE'

I also paid extra 200USD to upgrade member status to Ambassador.

Then, 20 minute later, my friend called and ask if I already book with IHG because she just find a lower rate of 130,000JPY at booking.com, same number of guests, length of stay, same date, same conditions of non-refundable, Not only 7,700JPY cheaper but also with breakfast included.

Then I go to hotel website to fill the claim of the best guarantee rate. I also send the link of that lower rate booking page. A few hours later, they replied that the room is no longer available to compare the rate in both website.

I replied with the screen cap of the lower rate. Now they said screen cap not acceptable because they cannot make sure whether it is modified or not.

I understand their reasons. Without this conditions, there might be some tricky people trying to cheat the hotel... Anyway, I paid 137,700yen to book one the most expensive room in osaka... Just 7,700yen different is really not a big deal... But this is TRUE STORY... I want to share to everyone NOT TO TRUST IHG best guarantee program or any of their promise... It is just a MARKETING TRICK... There is NO SINCERITY...

Evidences upon requested.