Originally Posted by JDiver

@:-) Could the problem lie with the fare class these book into?

We have previously had members experience problems getting miles allocated when, for example and iirc, buying an AA miles earning Cathay Pacific Business fare, using CX Asia Miles to upgrade, then finding the fare class used for upgrades is a multiple use fare code that is also the one used for booking award seats in F. Some have eventually been granted those miles, but it has required persistence.

http://www.flyertalk.com/forum/ameri...de-issues.html