FlyerTalk Forums - View Single Post - Do Front Line Employees have a Way to Report Bad Non-Rev Pass Traveller Behavior?
Old Feb 13, 2016 | 7:14 am
  #11  
Silver Fox
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Originally Posted by username
On my flight today, this guy (on the standby list so I am assuming he is likely a non-rev passenger) in the row in front of me played the music on his phone without a headset all the way from the gate. As we took off, he turned the music even louder.

When I asked him to put on a headset, he did not listen. So, I asked an FA to do it. The guy acted as if it was not his fault as UA did not give him a headset. She got him one and that fixed the problem.

Then when I got off the plane, I saw he had totally trashed his seating area - it looked like the floor of Texas Roadhouse

I really doubt this guy is a UA employee (and I hope this guy is not - customer-face or not). This made me wonder... do front line employees have a channel to report nonrevs with bad behavior? Does UA ever tell employees "you've got a bad relative/friend and no more pass for this person"?
I hope they do. And this is slightly off topic, but why do people these days think it is ok to walk along in public with the conversation on speaker and no headset?

I just hope that what you had to endure never happens to me as I am likely to be escorted off the plane upon landing.
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