Originally Posted by
Seattlite
I can't get past how folks like to pick apart everything on this board. It's a casual discussion. Nothing I said supports Delta's glitch.
There are two people who both booked T fare class tickets on the same day for exactly the same trip (consider everything equal at booking). One of them, a platinum member, got upgraded yesterday at T-120. The other, a diamond member, did not and had to call Delta and spend 20 minutes on the phone to get them this morning to push through the upgrade that Delta's automated system failed to process appropriately.
There was an automated upgrade glitch. It would be reassuring to know this does not happen all that often, but you have to wonder.
Now (but not at first) we know they were both T, so it wasn't a "full Y" issue.
Were both actually ticketed? It appears so, but you didn't specify.
When something strange happens, people want to try to figure out the reason, and ask questions in order to eliminate possibilities. Sometimes, that requires detail that someone might think was implied already.