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Thread: Do Front Line Employees have a Way to Report Bad Non-Rev Pass Traveller Behavior?
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Old Feb 12, 2016 | 8:23 pm
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Do Front Line Employees have a Way to Report Bad Non-Rev Pass Traveller Behavior?
On my flight today, this guy (on the standby list so I am assuming he is likely a non-rev passenger) in the row in front of me played the music on his phone without a headset all the way from the gate. As we took off, he turned the music even louder.

When I asked him to put on a headset, he did not listen. So, I asked an FA to do it. The guy acted as if it was not his fault as UA did not give him a headset. She got him one and that fixed the problem.

Then when I got off the plane, I saw he had totally trashed his seating area - it looked like the floor of Texas Roadhouse

I really doubt this guy is a UA employee (and I hope this guy is not - customer-face or not). This made me wonder... do front line employees have a channel to report nonrevs with bad behavior? Does UA ever tell employees "you've got a bad relative/friend and no more pass for this person"?
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