Boraxo

Personally, I'd be fine with a credit so long as it is not one-time "use it or lose it" as many of my rides are $5.

I concur that the standard form letter response is insulting, but as expected from this type of business model, particularly when dealing with outsourced drones in email centers. If you desire a more personalized response, you need to pick up the phone, which in itself is difficult to do with this type of company.

That being said, it never ceases to amaze how penny wise pound foolish some companies are. A $25 ride credit for the "inconvenience" would go a long way. This isn't a churlish 5-minute mistake - but a half hour out of a customers time due solely to the incompetence of the driver. When it's your business to drive you should know the roads better than a London cabbie. IME about 90% of the drivers know much less than I do about our local roads and the best routes to take, which is pathetic.