Originally Posted by
DYKWIA
If it was just this issue in isolation, then I'd agree. But you just need to look at the Glitches/Bugs thread to see how badly changes are managed.
I agree with you, I have two other issues in my bookings due to software bugs. Upon calling, the agents look into it and come with : 'Very sorry, it is a software glitch, nothing we can do, keep an eye on it, hopefully it will be fixed before you fly.'
The problem is that this happens much more frequently than before.
Of course, the BAEC terms, the booking terms and the possible options (now additionally price differentiation between buying a regular seat and an exit seat reservation) have become so complex that the IT team might have difficulties to catch up and might release too early under pressure from the revenue team.