Originally Posted by IceTrojan

You definitely ran into some bad luck there. Unfortunately, since the Uber drivers aren't taxi drivers (usually local/long distance drivers for hire), they aren't as familiar with the streets. We got an MB S-Class driver once, but instead of driving to where we were, we had to walk down an alley to get to him while he smoked a cig. Wasn't happy about that and let Uber know, but we didn't want to wait for another taxi or Uber.

Personally, now I would only use Uber if I wasn't in a rush, or going to the airport, or out of cash for some reason.