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Old Feb 11, 2016 | 4:33 pm
  #392  
G-CIVC
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Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
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Originally Posted by SiMONII
Hi

I have a question about upgrading part of a trip bought though Expedia - I'd like to upgrade using cash, not points.

I have a ticket LHR-HGK-MEL, SYD-HKG-LHR in PEY. The outbound is in E, the return in R,. I'd like to find out how much it would cost to upgrade the inbound (SYD-LHR) to business, so I phoned CX. They said they couldn't change my booking until after I had taken the first flight, as it was booked through an agency. Fair enough, so I rang Expedia. They said they could only upgrade the whole trip, not just the return leg.

Is there any way I can get a price for the upgrade before ringing CX after taking the first flight?

Many thanks
This is why you should buy directly from CX...if I remember correctly as long as you purchased your ticket from an agent (expedia in this case), you have to get them to process the upfare (not upgrade since you sound like you want to pay more). And I'm not even sure if E + I roundtrip combination is allowed, which is probably why expedia is telling you they can only upgrade the whole journey.
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