Originally Posted by docbert

A few nights ago I missed an upgrade because I DIDN'T use OLCI.

I had booked a standard accessible room (for some reason, the only room at that hotel that gets our corporate rate, so was ~$100 cheaper than a normal room) with a comment that I didn't need the accessible room. I checked the morning of the stay, and it had been changed to a non-accessible corner room. If I'd used OLCI then I would have got that room - but I didn't.

At check-in (around 9pm), I found I'd been moved back to a normal room, not on the corner, and a little bit smaller than the corner rooms.

Not a real issue, and it was a quick stay so I didn't really care, but it does show than OLCI can work both ways when it comes to upgrades...