Hi Dan,

Welcome to the forum, it's good to see you here.

I do have a quick question, which you may be able to help with.

When I read the Avis UK loyalty page I saw the following:

"Hire with us five times or more (and spend €1,000) within a year and you reach Avis Preferred Plus. This means you get another a free weekend's rental, as well as a vehicle upgrade whenever available. Also, we waive the second driver fee and lay on priority car availability."

I hit Preferred Plus last October, but no voucher was forthcoming. I waited a decent interval then emailed CS about it and went back and forth with them a couple of times; sadly I got nothing but gobbledygook* back and have now given up expecting to get any sense out of them...

I know this is very much a First World Problem (!) but I just find it irritating as the statement on the web page seems pretty clear but no-one at Avis seems to want to own what is essentially a very basic query...

Can you help cut the Gordian Knot that is Avis CS ?

Thanks in advance


* By which I mean, whoever (or whatever !) replied to my emails clearly did not read what I wrote as their replies did not make any sense !!!

P.S. My experience with Avis is generally excellent when it comes to frontline staff, vehicles and billing. It's just the CS team who make me tear my hair out !!