<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Elite Nomore:
Don't upset yourself over this matter. Today's frontline workforce are trained to NOT use their brains to think logically. I assume the corporate logic is that an employee that thinks does more harm than good. I run across this on a regular basis and have given up hope in trying to discuss any problem situation in a logical manner.
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Too true. Had a case over the weekend at Thrifty like that. Not that it's unique to the travel industry - it's that way in many other industries, too. Seems like they all would love to have a typically Asian workforce, i.e. drilled with a work ethic and in rote-repetitive tasks, but not able to think outside the box.
Of course, without the independent thinkers the U.S. would have no edge in innovation and new businesses. They just typically don't find a home with large companies.