Originally Posted by
arlflyer
So, while it might not be the case that checking in online formally precludes a change of room, something is causing these agents to believe it to be so. And I doubt it's mere laziness.
I don't know about others. I can only speak of my own experience. On the occasions that I do OLCI, I have been upgraded to a suite. I've also checked into a specific room number, only to be in a different room number altogether (if no upgrades were available). So upgrades and room changes do happen after OLCI - but I don't know the mechanics of it or how it's done. I have yet to be told that there are no upgrades available BECAUSE I used OLCI.