Originally Posted by
arlflyer
The line usually quoted by posters, including this OP, is "I can't change your room". That would extend beyond upgrades to any and all changes. No one ever said anything about guaranteed upgrades.
It probably sounds better than "I can't upgrade you". Because we all know they can change the room if they wanted to. Heck, I did OCLI and wound up with a room on a lower floor of a city highrise than what I booked.