arlflyer

Yet many, many people have quoted agents, across multiple continents, citing the same line as the OP heard - that once OLCI occurred, the room was set in stone. While it may not be a forward-facing rule that this is to be the case, where are these agents, who presumably aren't talking to each other, getting this idea? It's coming from somewhere - managers, poorly-written training materials, Hilton corporate, or the software system - some sort of pop-up or such that's showing that the guest did OLCI and is dissuading the agent from changing the room. So, while it might not be the case that checking in online formally precludes a change of room, something is causing these agents to believe it to be so. And I doubt it's mere laziness.