Originally Posted by
SAllen
Tried 4x to no avail on a US credit card. Got this message instead - no confirmation or email. Hope I was not charged 4x!
"We have difficulty processing your payment. Please re-enter payment information and try again. (4686 - 481)"
No improvement despite this being Dec 2015!
Got same error.
Tried to book a roundtrip domestic CGK-DPS on the site, b/c they have a promotion that on Wednesdays this month, you can get 7.5%-10% off using Visa. I tried w/ my Citi Visa (US version), got the same 4686-481 error. I called Citi and they said they approved it, but the merchant (Garuda) denied it.
Tried calling the Call Center in Indonesia and they weren't able to access the 7.5% off web fare. Tried making a phone reservation for a slightly higher price. After hold reservation was made, the automated phone system took my CC info - I tried a Citi MC (US version). I received an email to say a hold reservation was made (but no indication of CC success). After about an hour, didn't get an email CC confirmation so I called back and they said my CC was denied. Once again, a call to Citi customer service said they approved this second charge.
Ended up having to book the ticket w/ Expedia (pretty much the same fare as the call center price, maybe $2 USD difference due to currency fluctuation). Pretty much instant confirmation. Was able to change my seats instantly via Garuda's site and to see the confirmed booking.