At some point I asked Fidelity if they could issue an ATM only card, and they said no. I then got a survey, and I must have answered it with the most negative rating possible. I got a voicemail from someone in Fidelity's market research department, and I left them a follow up voicemail about my desire for them to issue an ATM only card.

I had been speaking to Fidelity, not the vender that handles the debit card.

May be if we got a dozen of us on this thread to call Fidelity and request it, and ask the rep to send some kind of suggestion and if some of us got the followup survey.

I have had this Fidelity account for several years, and its worked well; although I have never had a tricky issue where I have had to engage Fidelity. While Fidelity has a good reputation, I have no idea how well or poorly they would handle a tricky issue; I read the previously posted article which sounds pretty bad!

So far, as far as my experience, its been like Ebay or Paypal or Uber. When they work great out of the box, its great! But if you have a problem, I'm not sure how well the company would respond despite their good name in the community. The devil is of course in those pesky details!

I too highly recommend Amex! Also for their claims if something is stolen/damaged (or for Platinum card) lost, they have a quick and efficient web based claim system. I have the impression with Visa if I had to file a purchase protection claim, even with a good card like the Chase Sapphire Preferred, that it would be a copias amount of paperwork. Whiel it would be possible to get reimbursed, the process seems like it would be arduous!

I have personal experience with the Amex Platinum Card, I lost some socks that I bought which were about $60! I filed the claim online at about 18:00 and by the time I woke up the next day, I had an email that the claim had been approved and I would be getting my credit for my lost socks on my statement in a few days! The claim took no more than 5 minutes tops to file! And I didn't have to for instance find and fax or mail in a receipt for the socks or get documents noterized or do other such things which I think I would have to do with Visa!

I guess I will just have to be careful with my Fidelity card, I am tempted to cancel and reissue it because before I used credit cards 100% I had some charges on it, so it might be good to get a new #.

Also I wonder how responsive Fidelity would be say if there were a fraudulent ACH transaction on my account?