Originally Posted by
johhenrik
One would hope though, that hotels would care to be good too all guests, not just the once that have many followers on social media.
Indeed
But you must know that, in addition to revenue contribution, in more and more businesses is analysed the image impact (through digital media) of customers.
And some hotels might give some better treatment when image impact is higher:
http://adage.com/article/digitalnext...scores/146189/