Originally Posted by Eastbay1K

If a hotel "knows who you are" they will likely deposit token goodwill points whether or not you were in the pool at the time it occurred, or even knew of the incident. The shinier your membership card, the more token goodwill points.

If you aren't a card-carrying member of the hotel's DYKWIA membership program, you'll get bupkis ... unless, of course, you throw a tantrum at the front desk. Then you'll get a voucher for the buffet breakfast, where no one has ever sneezed on the food or grabbed the tongs or spoons with fingers they've just licked, or used to wipe without washing before filling up that third plate.