FlyerTalk Forums - View Single Post - New Boarding Process- has anyone noticed an improvement?
Old Feb 8, 2016, 9:27 am
  #602  
Fitch
 
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
One gets the distinct impression that BA management have little or no control over the behaviour of their staff...

Not a great place to be in all honesty
Fitch is offline