FlyerTalk Forums - View Single Post - Thank you for being Spire Ambassador have a free Downgrade
Old Feb 8, 2016, 4:23 am
  #17  
Dazedwards
 
Join Date: Jan 2012
Location: Cannock, UK
Posts: 273
The reason for the downgrade.

They are refurbing all the executive floors. But obviously dont want everyone to know.

They have re-catagorised floor 5 now as executive.
The system (hence it said 1 king bed)and the french room notification of rate/tariff and type on the back of the door still says standard room on floor 5. max rate 500 Euro (except during grand prix de monaco (we reserve the right to charge whatever we want during the grand prix... (it did not say that).. )

They have however put in for arrival..
1. Some Dressing gowns and slippers all fresh shrink wrapped.
2. A still and fizzy water and two chocolate bars.
and made it "The executive experience".

Upon arrival the staff at reception were very very helpful, they could not agree with me about the room directly, but compensated with 2 x 2 free drinks vouchers. (in Nice bar at 12 euros a baileys) thats a big compensation.. he he.

A note on the file, the offer of the ameniety points.

A letter was put through the door around midnight, the desk manager asked me to speak to them.

Upon check out they discounted the room down to a standard room price, so made the 2nd night discounted by 20 euros. Also applied a 25% discount on the bar bill :-)

Again the duty manager did not say that it was not an executive room.
They just did all the above as a goodwill gesture as I was a Spire Elite member.

Just to check I did push the floor 8 button and the lift opened to a floor totally under refurb, plastic cover on the carpets, signs of workmen tools equipement.

overall a great stay, the room was good, the view not the executive experience as floor 5 and below for future reference cannot see over th town you get the backs of the buildings and courtyard, floor 6 and above will give you the nice views to wake up to...

Locationwas excellent and the staff really really nice.
Dazedwards is offline