Originally Posted by
littlegreenman
I'm a bit miffed with VA at the moment but my honest neutral advice:
-Don't expect call centre staff to be in Australia. This isn't Qantas.
-Cake etc. won't happen. It happened that I've spent my three last brithdays over the pacific in J with them and nobody even said anything to me despite having status with them (not that I'd expect them to).
-Your best bet would be to have the non-birthday family member say something to the crew once onboard. They'll definitely do something if they're asked to and will probably go above and beyond.
Thank You
Got it.They really hurt their brand with a disappointing call center
It leaves a bad perception of their customer service
Now I'm thinking they just told me what I wanted to hear
I booked Qantas for my next trip and all our flights within Australia
VA support reminds me of IHG rewards
Think we will wait till they arrive Down Under
I cant imagine asking even for myself on board.Its really about the surprise of it all.
Oh well the trip will be awesome even if VA isn't onboard with the party/celebration
