My FTer travel companion and I had our very first bed bugs experience this week.
Long story short. We were in a small town, in an independent hotel (rated #2 out of 12 on Tripadvisor). The night auditor came to our room as soon as we called, looked at the bugs (one I had bagged, the other still on the pillow), profusely apologized, and after we packed up, escorted us to another room, and said we would be issued a refund.
None of us had ever seen bed bugs before, but after comparing them to online photos, we're pretty positive.
The hotel/address isn't listed on bedbugregistry.com. And we thought they handled the situation well - immediately moved/assisted us, issued a refund, and said both rooms would be quarantined until a pest control company inspected/treated.
My dilemma is whether or not to report it. I'm torn between my public service duty to fellow travelers, and hoping this is an isolated incident and not wanting to ruin a small business in a small town.