I won't mention the hotel as this just happened. I'm at a JW outside the US. I checked in and went to take a nap. I was awoke by a new feature to JW Marriott. Bedside rain shower. Literally they the ceiling started pouring cold brown water all over the bed and floor. Ruined my new santonis.. Soaked my luggage and leather tumi laptop bag and last but not least soaked my clothes I need for right now. Now they were kind enough to offer to dry my clothes for no charge even though the laundry service is closed today and move rooms, hell I got a bigger room... I know that crap happens and by all means I absolutely did not give the staff hell as it's not their fault.
This is a new one for me. I find Marriott corporate customer service appalling, so what should I ask for from the hotel. My shoes are $450. Tumi bag around $800. Also a major Inconvence of canceling plans as I have no clothes to wear. I'm just glad I brought my nylon tumi carryon and not my LV luggage on this trip... There is a mall near by, but I'm a bit too old to go shopping in a bathrobe these days.