Originally Posted by JBord

I'm truly guessing here, but I think you may be in a minority of people who are looking at RDM's as a rebate (which they are) and calculating that into fare price. Many business travelers are forced to buy on low ticket price alone and we don't even really think about it because the company pays the ticket.

So I don't really know, but I wonder if there's really been so much change that it would be noticeable to UA.



I haven't noticed any difference in agents. Right after the merger they were very bad...you could actually tell the CO vs. UA agents, with the latter being a little more helpful IMO. But since I dropped to Gold 2/1/15, I've actually received better service when I call. I think it has more to do with UA's stability, and a renewed effort in customer service, than my status.

If you're comparing service now to the pre-merger UA dedicated premier phone lines, I don't think that's fair. That structure doesn't exist now unless you're GS.