Originally Posted by chbartel

working fine.

I got my card mid December, 2015 so I could use up $300 in credit for 2015 and then also $300 in 2016....I bought 2 $75 AA gift cards, and 2 $65 AA gift cards, spread apart by about 2 days each. I also did two $75 gift cards so far this year(might as well knock this $300 out early this year) The key is this, as someone else posted a few pages back. I believe it's routed differently but so far no problems with 6 different requests for reimbursements:

When secure messaging, I found I had trouble when I used subject of "account inquiry" but the subject "other/not listed" was the most successful. Maybe they're routed to different people or departments?