mate i totally sympathize, i wish CX would nail down the waitlist glitches. I haven't had any issues since last May, although I guess cheering a 9 month (personal) hiatus for waitlist mistakes is indicative of how poor the function is to begin with. Great in theory. But poorly executed.

The worst to me is when you're waitlisting for a J-F upgrade, and then you randomly check one day and see partner availability on the British Airways site. And you call AM, and they say "oh yes sir! Availability is open." And you're like, um, what is the purpose of the waitlist then?

And of course, you think in your mind how many times did you sit patiently on the "waitlist" assuming you'd clear if availability opened, but it never did. how many of those instances were awards released to partners, bypassing the waitlist and you were just clueless about it?