Originally Posted by
RobertBFarley
I am a silver member and have been flying with Emirates for less than 2 years. I will be gold in a month.
I had an emergency trip home from Kabul Afghanistan to Washington DC, USA on 27 Jan 2016 and retuned 2 Feb 2016. In the US and on my return flight to Kabul my bag was delayed for an unknown reason. 1 day going to the US and 2 days returning to Kabul.
Dec 17 2016 I flew home for leave. My bag was delayed by one day in the US.
Aug 29 2016 I flew from Washington DC USA to Kabul Afghanistan and my bag was left at JFK NY US airport for 4 days. I had food in the bag that spoiled and when my bag was "inventoried" by an Emirates employee the person decided that they liked several items in my bag and took them.
There have been other issues but I really would love to find a way to make a complaint and get a response (doesn't happen-if you can find a way to complain) and get resolution.
On a recent flight to Africa in Biz I had some inflight services issues (TV not working, filthy seat, meal choice not available). I reported it to the cabin manager first and then posted my complaint on EK FB page and was immediately contacted by customer services. I had to fill the online form but have received compensation (30K miles) within 48 hours.
Considering my experience with others (BA) i was pretty happy with the resolution.