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Old Feb 5, 2016, 7:48 am
  #11  
travelwithross
formerly rxfleming
 
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,455
Broken seat in J

BA won't give you the money back. You can forget that route.

You're compensation will be in the form of avios, an e-voucher for use on BA or a space available upgrade, or a mixture of 2 out of 3.

I've had 20k avios for a missing breakfast. So 30k for a broken flat bed is laughable. Minimum 40k is what I would accept and a space available upgrade on a future flight.

Keep us updated and good luck
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