Originally Posted by
fivenue
thanks for the responses.
it involves Delta associates messing my upgrade certificate, being ignorance to do anything about it (even after calling 1-800 reservation), being lied at the gate, and couple of other stuff.
So, you are really, really unhappy. That won't help, especially via phone.
Do e-mail, but with specifics--days, times, flight numbers, names of those not helping you, etc. Keep it short and NOT nasty. Bullet points seem to work.
As part of the introduction, offer your name, SkyMiles No., address, phone number, etc.
Remember, be firm but not nasty. That never works with the worker bees.