Originally Posted by
geilux
I second this comment, but:
Do these people really care about loyal customers ?
Have you seen how Elite customers at top airlines have seen their benefits reduced year after year ?
The trend in the Hotel industry is the same as the one in the airline industry 5 years ago
Disagree - if anything, it's gone the opposite direction w/SPG, with the added benefits of the 50/75/100 night tiers, allowing multiple rooms booked to count for status, etc.