Ironic that I was recently speaking to an agent by phone based in Cincinatti. I asked about the operation there and she said they were doing great and Delta was expanding the call center. Guess this article is focused solely on the Airport staff.

That stinks for the airport staff effected but it's not uncommon for businesses to expect a reduction in staff due to attrition. That's life. Delta is hardly the first and certainly won't be the last.