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Feb 4, 2016 | 9:46 pm

#8

Exiled in Express

Join Date: Jan 2004

Location: MSP

Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist

Posts: 2,592

The most effective will be via USDOT but it depends on the subject matter.

https://www.transportation.gov/airco...umer-complaint

I save this for egregious issues and never related to the frequent flyer program, only fares and transportation.

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