Originally Posted by
ioto1902
We are sorry to hear the mishaps RobertBFarley. Delayed baggage is always a stressful experience.
As I can understand, you had issues with your luggage 4 times : 27JAN16, 02FEB2016, 17DEC15 (?), 29AUG15 (?). You don't say it, but you probably filed a case and got some compensation each time. And now, you want to tell customer service center that "enough is enough". Correct ?
EK is not very well known for its customer after-service, but you can give it a try by writing through the website ("contact"). You'll probably get a standard reply, and if lucky, some miles.
This said, your deep wish is probably to enhance the service as you seem to fly IAD-KBL often. On this side, well, they may move if there are many complains. If you are Gold, your complain will be taken more seriously.
Basically, don't expect too much from EK.
As a final remark, don't say "was 'inventoried' by an Emirates employee" unless you have hard proof. Many personnel work in a airport. Your checked luggage don't only go through EK employees' hands.
In fact, I'd say that ex-USA, baggage never goes through an EK employee hands at all - it's entirely outsourced. Definitely write into EK about that so they can forward that on to the appropriate station manager who can follow up with their contractors.
On another note...Going IAD-KBL, why was the luggage even in JFK?! How did it get there? Perhaps TSA sent it on for additional screening, or the OP is marked!
