Originally Posted by
Often1
Sounds pretty diffuse. I would send that in on the webform complaint. Stuff like that isn't going to get resolved on the phone. The likelihood that it's ever going to get resolved is pretty close to zero anyway. The likelihood is that someone will scan it and toss you some miles.
i've prepared a formal letter, but wanting to know if we have more direct channel for me to send that letter, perhaps specific email address or something like that.