Originally Posted by
spin88
This is what I have seen, people are surprised, and disappointed at the lack of preboarding, including the people in BG 1/2 who see the person turned away.
BTB, just saw this today. Mind you it was UX, but woman came on with her 16 month old. Was trying to get him and her stuff situated, holding up everyone behind her. I got up to help and she said "and they would not let me being my car seat onboard for him" I asked if she had paid for a seat, and she said yes. So I told her that the FA was wrong, perhaps did not know she had bought a seat. So she sat down, let people pass, then swam upstream, and came back with the car seat a few minutes later. No doubt there would have been less confusion had she boarded earlier.
So you're suggesting if she boarded first, none of this would have happened? It would have, but she would have had been holding up 70 people behind her instead of 10.
It seems that every story written here in support of the new process has a "holding up everyone behind her" in it.
Isn't it logical that the best way to fix the problem is to not have anyone behind the parents with small children? No holding up lines, no swimming upstream. Take your time to get situated with no pressure of 70 people behind you and a flight attendant asking for people to move out of the aisle so we can depart on time? That has to be a better experience for the families. The same reason some airports created "family" security lines for those with children who need more time.