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Thread: Hassles from UPS
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Old Oct 7, 2003 | 4:30 am
  #5  
Zorro
All eyes on you!
25 Years on Site
 
Join Date: Apr 2001
Location: Malta
Programs: LH HON, BA Gold, Bonvoy LT Titanium
Posts: 416
You are lucky if you even get your fees back. I sent a package last Wednesday 1st October from MAD to FRA with DHL, which contained tender documents. The tender ran out on Monday 6th 9 am.

I paid € 38 for "guaranteed next day delivery". The docs arrived - Monday the 6th at 2pm. Damage has clearly occurred.

The reason for the delay according to DHL was a missed connection, and bank holiday on Friday 3rd in Germany.

Request for a refund was refused as "guaranteed next day delivery" according to the DHL represenative in Madrid means "best effort basis". The missed connection was outside any one´s control, so tough luck!
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