Originally Posted by rjw242

At the same time, AA can't give you your seat assignments back after the flight, nor can they refund you two hours of your time due to a delay. This is what differentiates airlines from Amazon or your local pizza joint. They maybe could've moved you to a better flight after the schedule change, or seated you two back together, if you'd called in advance. But after the fact, without specifying what would make it right in your mind, there's not much for them to react to; as a result, "we'll try to do better" is about the most you can expect.