Hi jkuok,

Thank you for your reply.

We have checked but have not received the email. It is likely that it ended back up with Platinum Concierge. May I ask you to create a new email and attached the email communication with Platinum Concierge? Or if you could provide your email address via private mail here, I will try to locate the email you sent to us.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]