If I have to spend some extra money to avoid American, I'll do it. How much extra will be a case by case basis, but I have a long memory.
I didn't ask them for anything specific. I asked for a supervisor to address this issue after several unhelpful replies and I don't think that happened or if it did, it's a response I'm unaccustomed to in custom service.
I've worked in customer service and this is not how I was taught to treat customers. Usually you have some sort of minor appeasement so they don't escalate. American really doesn't give a damn about their customers .. and with the upcoming devaluation of points, they are pretty much dead in my book...