Originally Posted by
ploppsdman
Thanks for the information.
I'm simply turned off as a customer. If Amazon screws up, they make it right. If my local pizza shops messes up, they fix it. American's response is pathetic. It's not my worst carrier experience in anyway, but it smells unprofessional and discourteous so I'll just use other carriers and share that negative experience with others.
I understand why you are turned off, customer service should be better. Unfortunately, I find this par for the course with airlines (in general) in the US lately. You'll find similar horror stories in the other fora here.
That's not meant to dissuade you from avoiding AA, but whoever you do choose to fly, monitor for schedule changes and be proactive.