Thanks for the information.
I'm simply turned off as a customer. If Amazon screws up, they make it right. If my local pizza shops messes up, they fix it. American's response is pathetic. It's not my worst carrier experience in any way, but it smells unprofessional and discourteous so I'll just use other carriers and share that negative experience with others.
Regarding contacting American about the switch, I just accepted it .. not being aware I had any right to a different flight, if it were available. Its the accumulation of inconveniences that's my issue and their subsequent nonchalance.
Last edited by ploppsdman; Feb 2, 2016 at 7:32 pm