I'm asking this without snark, I promise. I'm pretty loyal to SPG, partially because engaging with them is easy - the website and app work, the plat line is empowered to solve problems and are always efficient. I status matched to Hyatt because, like many of us, I'm concerned about the Marriott takeover and influence.

However, I'm struggling a bit with Hyatt's technology and I'm trying to establish if it's just bad luck or a known issue -- the website seems to ALWAYS be down, DSUs can only be applied on the phone, there seems to be no way to see all my reservations in one place . . .I travel enough so that when I have the time, I want to address and solve the hotel issue, whatever it may be. Is that an unrealistic expectation? Or have I just had bad timing these past few weeks? It's been enough to make me re-think my options and preferences going forward.