Originally Posted by jgxtrav1
Got an e-mail from Total Rewards (yesterday afternoon Jan 29) stating my renewal of Diamond status was incorrect and it has been rescinded. Checked my TR account and, sure enough, my Diamond status (which was good thru Jan 31, 2017) now expires March 31, 2016.
I'll be notifying Founders Club of this to see if they can follow up and get it straightened out.
Sure hope this was a mistake and will be corrected soon as my wife and I have a trip to Las Vegas planned for February; we had planned on using our new $100 dining credit on this trip as, most likely, it will be our only trip together this year.
Originally Posted by jgxtrav1
Got a quick e-mail response from Jessica at Founders Card. She will look into it and get back to me by Monday so DON'T PANIC (yet).
I'll post here as soon as I hear from her on Monday.
p.s.
Mine is not a spouse's card so, at this point, I don't think that is part of the issue.
Got a response from Jessica Monday afternoon (Feb 1, 2016):
"So sorry about this, and we are working with Total Rewards to have your account updated and corrected by the end of today!"
I just looked at my account (on Monday Feb 1, 2016 6:20 EST) and my status is now back to Diamond with an expiration date of Jan 31, 2017!
Thanks, Jessica!
What great (and quick) customer service from Jessica@Founders Card!