Originally Posted by
callum9999
OneWorld has an entire department that monitors connections and arranges support like that if transfers start getting tight (for anyone, regardless of status) or automatically arranges for you to be rebooked if you miss it completely. They have stations in Heathrow, LA and Madrid off the top of my head - and I'd imagine any major OW hub.
JFK, too.
I had my first "purple coat" experience a couple weeks ago when OSL-LHR was delayed and I missed LHR-JFK. They had already rebooked me on the next LHR-JFK and were willing to be flexible if I asked them to. I was escorted to transit security and then to the lounge. A very pleasant experience overall and made up for the frustrating service leading up to that point.
Last edited by sbm12; Feb 1, 2016 at 4:19 pm