let's try to get some Help Again!
ok, so to clear some things Up.
1. filed a claim with Air France, spoke with them, very apologetic and nice, said it should be covered under those EU rules, but said to write up a file claim online.
2. Yep, I am she, and it's my daughter and it is hard for me to get emotional.
3. they all ask me why i didn't pay for the unescorted service fee??? Since, i had my sister there i wasn't so worried, and my daughter speaks some french, and never in my wildest dreams thought this could happen. And lastly, she has traveled to over 15 countries, but i'm sorry she is a mouse. (love her dearly, though)
4. GOA is what is says at the destination on the ticket for GENOA.. BTW.
5. as for the baggage, I really thought i handled that brilliantly. I went on Facebook and contacted someone, she was able to get my daughter her luggage in 5 days to the Costa cruise she was on! that was impressive. She even told me in a private message for my daughter to go shopping , unfortunately my daughter turned "Off"" her phone and never got the message, only bought underwear and essentials.
6. And yes they used the word "glitch" , but i didn't think about asking if it affected other passengers, good question!!
lastly, they had not responded to my claim, i just called and they referred me to the delta reply, which was no compensation.
Now, what should I do???
cj