I am flying with my family to miami
Reserved seats and paid for them a while ago. Preferred zone, row 1 in economy
Today I saw, that my wife with the baby lost her basinett seat. I called up, was on hold for 45 minutes and agent promised to put her back in the same seat
I log on now ot check if seat is repaired and not only isnt that the case, but one of my kids also lost a seat?!
Does this make sense?
I cant even get into the seatmap, it just says
We have recorded your entry. Your advance seat reservation is presently being updated.
This is for hours