Indeed on the last sentence - which is why it ill-becomes anyone making an accusation of contact being inappropriate, which means something horribly different in UK English to that which I'm sure the OP means. It really is not the sort of language that should be included on a formal complaint given the true circumstances. I'd hope it would diminish the complaint rather than escalate it, but sadly in today's rather PC world where big companies have to be seen to investigate everything very thoroughly one can never be too certain.

At the very least, it would lead to considerable anxiety for the accused CC when asked to explain why he touched someone 'inappropriately'. That doesn't seem right to me in these circumstances.