Originally Posted by NWIFlyer

But the point is, it will be for BA to determine, and any exaggeration then becomes dangerous because the person determining it wasn't there either.

It could go one of two ways: either the OP will be viewed as too emotive because clearly the contact was not inappropriate in the sense that most people would view it in the Queen's English, and that will lessen the impact of the total complaint, or it will taken literally and be entirely believed in which case the CC will most likely be up for disciplinary proceedings up to and including dismissal for gross misconduct.

Now, would I really want to totally jeopardise a member of CC's career just because they put their hand on my shoulder? I can't help but feel a degree of proportion might be in order here.